Services

Experience Measurement

The Customer Takes the Journey. You’re the Navigator.

An orchestrated approach to your customer and employee experience across multiple touchpoints synergistically improves loyalty and extends customer lifecycles.

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BUILDING RELATIONSHIPS
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NPS and Beyond

Leverage our innovative methodology to build revolutionary CX/EX programs.

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Build Relationships

CX/EX audit helps you improve customer loyalty, engagement, and number of purchases.

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Technology at Your Fingertips

The EpisXperience platform was built for automated CX/EX measurement based on segments or triggers.

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AI/ML powered measurement

Benefit from our efficient experience measurement and recognition of customer lifecycle patterns.

Business Value Increased by Exceptional Customer Experience.

Turn your customers into engaged evangelists for your brand.

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Experience Audits through the Complete Customer Journey

Understanding your customer or employee experience is a key point in achieving the enterprise-wide customer-centric culture. Such approach works when automated and orchestrated with AI/ML technology playing a major role in predicting future customer loyalty.

The strategy we provide creates CX/EX measurement as an integral part of your marketing activities, so they work across all the milestones your customers might take during their journey.

OUR APPROACH
  • CX/EX strategy
  • Automated experience measurement across multiple touchpoints
  • Analytics and data science
  • Predicting customer behavior
  • Consulting on actions to be taken by your business
OUR APPROACH
  • CX/EX strategy
  • Automated experience measurement across multiple touchpoints
  • Analytics and data science
  • Predicting customer behavior
  • Consulting on actions to be taken by your business

Technology to Orchestrate

The EpisXperience platform was built to automate marketing campaigns and surveying across multiple touchpoints. EpisXperience allows you to measure CX/EX via preset triggers such as a particular customer visiting your business outlet or via careful segmentation from your collected data.

Each customer’s activity is tracked and presented through advanced data visualizations, while AI/ML helps predict future behavioral patterns.

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HOW CAN WE HELP?
CONTACT OUR CONSULTANT
Consultant
Klara Rostohar
Book a Call
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