Customer Care and Support

The Purchase is Just the Beginning of the Journey

We provide you with complete customer care, support, or CX interviewing, using our in-house contact center. This is the most compelling way to keep your customers away from the competitors.

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WE’RE THERE WHEN THEY NEED YOU
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Outsourced Contact Center

We provide your customer support from our professional contact center using our resources.

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Helpful Agents

Our agents not only capture the spirit of your brand identity they’re also quick to learn the topics to be communicated.

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Incoming and Outgoing Messages

We provide support via incoming and outgoing calls as well as support via messengers, social media, or email.

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24/7

We’re flexible with hours. Do you need 24/7? Your business hours? Weekends? We’ll be there for your customers.

The Customer Lifecycle Extended Significantly

We give your brand a customer-centric voice.

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When Your Clients Need You

The option to be contacted via a phone call, social media, messengers, email or any other communication channel drastically enhances your customer experience. That’s why we have a dynamic contact center, supported by cutting-edge technology and infrastructure.

Our agents are trained to grasp your brand’s identity and the topics they need to communicate quickly, so they provide all kinds of pre- and post-sales support, feedback management, support for your loyalty club members, and efficient quantification of CX/EX.

WHY CHOOSE US
  • Helpful agents
  • Flexible work hours – 24/7 available
  • Multichannel communication via our call center, social media, chat clients, and email
  • Multi-language support
  • Reliable infrastructure
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WHY CHOOSE US
  • Helpful agents
  • Flexible work hours – 24/7 available
  • Multichannel communication via our call center, social media, chat clients, and email
  • Multi-language support
  • Reliable infrastructure

USED BY LEADERS

EpisXperience has an outstanding client support, which is very responsive and solution oriented.

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Florian Bunk
Technical Account Manager
Loyalty Prime

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HOW CAN WE HELP?
CONTACT OUR CONSULTANT