The Skills to Build Your Strategy. The Experience to Boost Your Growth
Over two decades of experience and hundreds of clients have given us the valuable experience we need to write success stories like yours.
OUR CASE STUDIES
IT and Telco
T-2 Club – Loyalty Program Design and CX Measurement
Relationships Built by Higher Perceived Value
We designed a viable loyalty club for T-2, one of the largest Slovenian ISPs, which provides more than 37% of the country’s households with internet, TV, and mobile phone services.
Market and Opinion Research
Gallup International Research Processes Improved by the EpisXperience Platform
Surveying on the Global Level
Gallup International – a global research agency running ongoing projects like Eurobarometer – uses the EpisXperience as a platform to run surveys across their numerous markets.
Ljubljana Pharmacy Loyalty Program Design, Customer Care and CX Measurement
Healthy Purchases Create Happy Customers
Ljubljana Pharmacy is the largest pharmacy chain in Slovenia. They were the first in the country to introduce a modern loyalty program.
Avto Triglav CX Measurement and Customer Care
Boosting Customer Satisfaction in the Competitive Automotive Industry
Avto Triglav is a Slovenian importer and distributor of cars. They manage sales and service for brands like Fiat, Chrysler, Alfa Romeo, and Jeep.