Case Studies
The Skills to Build Your Strategy. The Experience to Boost Your Growth
Over two decades of experience and hundreds of clients have given us the valuable experience we need to write success stories like yours.
OUR CASE STUDIES
Automotive
Audi on Demand – B2B Loyalty App
Orchestration of the Premium Loyalty Program in the United States
Audi on Demand manages one of the world’s leading car brand’s B2B rent-a-car service in the United States.
Banking & Insurance
Allianz – Loyalty Program Communication through the EpisXperience Platform
Providing the Voice for the Europe’s Largest Insurance Agency
Allianz is the largest insurance company in Europe. Their extensive loyalty program is supported by the EpisXperience platform.
Public Services & Infrastructure
DARS – Automated User Experience Measurement
Enhancing Motorway User Satisfaction Through EpisXperience Platform
DARS is the Slovenian motorway company committed to upholding exceptional levels of satisfaction among motorway users.
IT and Telco
T-2 Club – Loyalty Program Design and CX Measurement
Relationships Built by Higher Perceived Value
We designed a viable loyalty club for T-2, one of the largest Slovenian ISPs, which provides more than 37% of the country’s households with internet, TV, and mobile phone services.
Automotive
ZF Germany’s Pro Points – B2B Loyalty App
Engaging B2B Customers Across Europe
ZF Germany is a global manufacturer of spare car parts. Together with partners, they created their “Pro Points” B2B loyalty program.
Manufacturing
Hahenmühle – App Design and Certification Program
A Handy Tool for Admirers of Beautiful Paper
The German papermill Hahenmühle is one of the most world-renowned producers of coated, fine art, ink-jet paper, with long-term relationships developed with their customers.
Healthcare
Ljubljana Pharmacy Loyalty Program Design, Customer Care and CX Measurement
Healthy Purchases Create Happy Customers
Ljubljana Pharmacy is the largest pharmacy chain in Slovenia. They were the first in the country to introduce a modern loyalty program.
Automotive
Avto Triglav CX Measurement and Customer Care
Boosting Customer Satisfaction in the Competitive Automotive Industry
Avto Triglav is a Slovenian importer and distributor of cars. They manage sales and service for brands like Fiat, Chrysler, Alfa Romeo, and Jeep.
Smart Cities
FDV & Episcenter – CS & CX Measurement in Smart Cities
Measuring CS & CX in Smart Cities through EpisXperience Platform
In collaboration with the Faculty of Social Science, we created a comprehensive model for measuring CS & CX in Smart Cities.
Market and Opinion Research
Gallup International Research Processes Improved by the EpisXperience Platform
Surveying on the Global Level
Gallup International – a global research agency running ongoing projects like Eurobarometer – uses the EpisXperience as a platform to run surveys across their numerous markets.
USED BY LEADERS
EpisXperience offers an interesting suite of tools that every starting marketing team must have. And if you get stuck, their support team will help you out immediately. You can certainly count on them.
EpisXperience has an outstanding client support, which is very responsive and solution oriented.
Working with EpisXperience on Crossborder project improved our surveying process tremendously.
The launch of the T-2 Club had a significant role in the customer-centricity transformation of entire T-2 company.
