GET INSIGHTS TO BUILD YOUR STRATEGY FROM
EpisXperience helps you build beautiful engaging questionnaires with a great choice of question type.
Part of the Journey
Our platform allows you to include your surveys in customer journeys and use the same segmentation or customer actions as their triggers.
Our platform tackles multiple channels and touchpoints from desktop and mobile devices to existing websites or mobile apps.
Get a live, comprehensive overview of survey results via interactive dashboards.
EpisXperience Transforms the Surveying Process
Leveraging our technology and research backgrounds, we built EpisXperience to empower better customer feedback at every touchpoint.
All the CX Measurement Tools at Your Fingertips
From building surveys from scratch or from ready-made templates designed by CX professionals to monitoring live results and even providing feedback for your customers. It’s all there.
EpisXperience is a vast ecosystem of powerful suites that orchestrate your CX and marketing activities.
Get the most out of your budget. No other solution on the market with a comparable feature suite meets EpisXperience’s cost-effectiveness.
USED BY LEADERS
Working with EpisXperience on Crossborder project improved our surveying process tremendously.
EpisXperience has an outstanding client support, which is very responsive and solution oriented.
Beautiful Templates Ready
Smart responsive templates are designed to take most of the dull work off your shoulders. Simply pick the question type, customize it, and move on to the next one.
Segmentation Done Easy
EpisXperience helps you keep your respondents’ databases organized, while the sampling tool helps you build samples quickly and efficiently.
- Advanced sampling algorithms capture various respondent demographics at desired touchpoints or situations. Yes, even those defined by geofencing.
- The sampling tool supports different methods from simple sequencing to advanced forms like RIM weighting.
Harness the Power of Respondents’ Journeys
EpisXperience allows you to build customer journey flows using a simple visual editor to define all milestones from segmentation or trigger and omnichannel invites to the surveys themselves.
- Handle invites via email, text, and various other messaging systems, as well as social media.
- Use your surveys on various touchpoints including injection into your existing websites or mobile apps.
RESPONDENTS REACHED EVERYWHERE
Website or Mobile Apps
EpisXperience’s technology transforms your surveys into fully functional websites or parts of dedicated mobile apps such as the white-labelled panelist central.
Injected into Your Website or App
EpisXperience integrates easily with your existing websites, online shops, or mobile apps, attracting your customers to answer NPS or other customer experience surveys.
A built-in automated call center feature enables you to organize the complete CATI, NPS, or CX telephone surveying process to be supported by the EpisXperience platform.
Field and POS Data Collection
In the form of a mobile app your surveys can easily become a part of self-service POS kiosks or of a tool that your agents use during fieldwork.
Any Kind of Research.
EpisXperience’s Market Research package features unchallenged flexibility in the types of studies you can conduct.
- NPS – Net Promoter Score
- CES – Customer effort score
- CSAT – Customer satisfaction
- Churn rate
- Retention rate
- CLV – Customer lifetime value
- Customer analysis
- Event feedback
PRODUCTS AND BRANDING
- Market sizing and segmentation
- Competitive analysis
- Product positioning
- Brand awareness and preferences
- Conusmer behavior
- Pricing research
- Demand forecasting
- Decision-making process
- Naming research
- Ad testing
- Social media and online reputation
- Employee engagement
- Employee satiscafction
- Feedback management
RELATED CASE STUDIES
Public Services & Infrastructure
Enhancing Motorway User Satisfaction Through EpisXperience Platform
DARS – Automated User Experience Measurement
DARS is the Slovenian motorway company committed to upholding exceptional levels of satisfaction among motorway users.
Healthy Purchases Create Happy Customers
Ljubljana Pharmacy Loyalty Program Design, Customer Care and CX Measurement
Ljubljana Pharmacy is the largest pharmacy chain in Slovenia. They were the first in the country to introduce a modern loyalty program.
IT and Telco
Relationships Built by Higher Perceived Value
T-2 Club – Loyalty Program Design and CX Measurement
We designed a viable loyalty club for T-2, one of the largest Slovenian ISPs, which provides more than 37% of the country’s households with internet, TV, and mobile phone services.
Measuring CS & CX in Smart Cities through EpisXperience Platform
FDV & Episcenter – CS & CX Measurement in Smart Cities
In collaboration with the Faculty of Social Science, we created a comprehensive model for measuring CS & CX in Smart Cities.
Market and Opinion Research
Surveying on the Global Level
Gallup International Research Processes Improved by the EpisXperience Platform
Gallup International – a global research agency running ongoing projects like Eurobarometer – uses the EpisXperience as a platform to run surveys across their numerous markets.