Market Research Package
Enterprise-Level Surveying Platform
EpisXperience Market Research packages support your organization’s whole research process, regardless of its complexity, in an engaging, productive, and friendly way.
EXPERIENCE BETTER RESEARCH PROCESS
The Whole Process
Keeping in mind each of your projects has its own specifics, we developed a feature-rich platform to support them.
Omnichannel Data Collection
The platform takes your data collection beyond traditional CATI/CAPI/CAWI surveying through advanced automation features.
Panel and Rewarding
Integrated panel management keep your panelists engaged via the white-labelled reward shop.
Analytics and Reporting
The platform visualizes your data using build-in reporting tools or integrates with BI tools such as Tableau or Power BI.
How EpisXperience Transforms Your Research Process
Leveraging our technology and research backgrounds, we built EpisXperience to empower productivity at every single milestone of your research process.
From questionnaire building and AI/ML-supported segmentation and distribution to data mining and reporting. And everything in between.
EpisXperience is a vast ecosystem of powerful modules and microservices that can be orchestrated as your project specifics require.
Get the most out of your budget. No other solution on the market with a comparable feature suite meets EpisXperience’s cost-effectiveness.
USED BY LEADERS
Working with EpisXperience on Crossborder project improved our surveying process tremendously.
EpisXperience has an outstanding client support, which is very responsive and solution oriented.
SURVEYING AND DATA COLLECTION
Better Data Quality through Higher Response Rates
Create your own project flows, build and distribute surveys, and segment your audience, the whole time benefitting from work done smarter.
EpisXperience helps you build beautiful engaging questionnaires with a great choice of question types from simple single- or multi-response ones to the most complex ones like max diff or con-joint analysis.
- Advanced questionnaire builder with scripting options
- Questionnaire flow editor with several filters and conditions
- A rich palette of question types and prebuilt form UI elements like buttons, icons, sliders, etc.
A Ton of Beautiful Templates Ready
Smart responsive templates are designed to take most of the dull work off your shoulders. Simply pick the question type, customize it, and move on to the next one.
Complex Sampling Done Easy
EpisXperience helps you keep your respondents’ databases organized, while the sampling tool helps you build samples quickly and efficiently.
- Advanced sampling algorithms capture various respondent demographics at desired touchpoints or situations.
- The sampling tool supports different methods from simple sequencing to advanced forms like RIM weighting.
RESPONDENTS REACHED EVERYWHERE
Website or Mobile Apps
EpisXperience’s technology transforms your surveys into fully functional websites or parts of dedicated mobile apps such as the white-labelled panelist central.
Injected into Your Website or App
EpisXperience integrates easily with your existing websites, online shops, or mobile apps, attracting your customers to answer NPS or other customer experience surveys.
A built-in automated call center feature enables you to organize the complete CATI, NPS, or CX telephone surveying process to be supported by the EpisXperience platform.
Field and POS Data Collection
In the form of a mobile app your surveys can easily become a part of self-service POS kiosks or of a tool that your agents use during fieldwork.
Any Kind of Research.
EpisXperience’s Market Research package features unchallenged flexibility in the types of studies you can conduct.
- NPS – Net Promoter Score
- CES – Customer effort score
- CSAT – Customer satisfaction
- Churn rate
- Retention rate
- CLV – Customer lifetime value
- Customer analysis
- Event feedback
PRODUCTS AND BRANDING
- Market sizing and segmentation
- Competitive analysis
- Product positioning
- Brand awareness and preferences
- Conusmer behavior
- Pricing research
- Demand forecasting
- Decision-making process
- Naming research
- Ad testing
- Social media and online reputation
- Employee engagement
- Employee satiscafction
- Feedback management
Complete CATI/CAPI/CAWI support
EpisXperience offers complete support for your data collection process, including agent management, time tracking, and call center optimization options, such as predictive dialer or random digit dialing (RDD).
EpisXperience has a bot that automates data quality management by filtering out those surveys that AI recognizes as illegitimate ones.
Open Question Categorization
Open question management lets you group open questions, so they become valuable variables when building insights for your clients.
Easily set automated quotas for certain question or demographics allow you to only collect the data you really need to fit into your project.
Your Panelists Engaged
EpisXperience’s panel management turns the panel into an engaging incentive program.
Advanced Panel Management
With extensive experience in incentive program design, we created a panel management module with automated modelling of loyalty point redemption to keep your rewards’ perceived values high and your budgets safe.
- Panel management module with incentive program design options as well as an overview of all the panelists broken down by groups to the individual level.
- Automated invites and surveys distribution to the web panel members.
- White-labelled member portal with reward shop as a website and mobile app.
Fun for Your Panelist.
Valuable Insights for You.
Maybe the most exciting part of the panel management feature is a ready-to-use members’ portal with all the features panelist needs at his fingertips.
Surveys and Points Engine
Surveys are automatically distributed to the panelists’ portal or mobile app matching the sampling criteria. This means that incentive points are automatically awarded to the respondents.
We provide both the shop and the rewards themselves. Digital or physical ones. This approach boosts the perceived value of the items offered, and it keeps panelists motivated and your financial models sustainable.
THE PANELISTS’ PORTAL AND MOBILE APP
White-labelled and Customizable
We understand the value of your brand’s appearance. That’s why we made the panelists’ web portal and mobile app fully customizable. Need to add your logo? A couple of easy clicks. Need to add your tagline, visuals, or color scheme? Another couple of easy clicks, too.
DASHBOARDS AND REPORTING
Insights Made Visual
No data visualization skills needed. EpisXperience has it all there.
Advanced Data Visualization
Designed by our team of data scientists and graphic designers EpisXperience’s dashboards and other forms of data visualizations are designed to empower your business decisions.
The different interactive dashboard widgets with advanced data visualizations let you monitor your data live, while filtering options give you the tools to segment results with a few quick clicks.
EpisXperience allows you to link your entire dashboard or individual widgets with your clients or other stakeholders via email, text message, chat client, or social media platform.
Multiple Projects Comparison
Advanced filtering options provide a comparison of how the same metrics are working in different projects simultaneously.
Get the Most from Your EpisXperience
EpisXperience is an open platform allowing you to integrate it with various external sources or software your business might be already using. Existing integrations already include some of the industry’s most prominent names.
OPEN FOR INTEGRATIONS
RELATED CASE STUDIES
Market and Opinion Research
Surveying on the Global Level
Gallup International Research Processes Improved by the EpisXperience Platform
Gallup International – a global research agency running ongoing projects like Eurobarometer – uses the EpisXperience as a platform to run surveys across their numerous markets.