Services

Customer Care and Support

The Purchase is Just the Beginning of the Journey

We provide you with complete customer care, support, or CX interviewing, using our in-house contact center. This is the most compelling way to keep your customers away from the competitors.

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WE’RE THERE WHEN THEY NEED YOU
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Outsourced Contact Center

We provide your customer support from our professional contact center using our resources.

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Helpful Agents

Our agents not only capture the spirit of your brand identity they’re also quick to learn the topics to be communicated.

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Incoming and Outgoing Messages

We provide support via incoming and outgoing calls as well as support via messengers, social media, or email.

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24/7

We’re flexible with hours. Do you need 24/7? Your business hours? Weekends? We’ll be there for your customers.

The Customer Lifecycle Extended Significantly

We give your brand a customer-centric voice.

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When Your Clients Need You

The option to be contacted via a phone call, social media, messengers, email or any other communication channel drastically enhances your customer experience. That’s why we have a dynamic contact center, supported by cutting-edge technology and infrastructure.

Our agents are trained to grasp your brand’s identity and the topics they need to communicate quickly, so they provide all kinds of pre- and post-sales support, feedback management, support for your loyalty club members, and efficient quantification of CX/EX.

WHY CHOOSE US
  • Helpful agents
  • Flexible work hours – 24/7 available
  • Multichannel communication via our call center, social media, chat clients, and email
  • Multi-language support
  • Reliable infrastructure
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WHY CHOOSE US
  • Helpful agents
  • Flexible work hours – 24/7 available
  • Multichannel communication via our call center, social media, chat clients, and email
  • Multi-language support
  • Reliable infrastructure
USED BY LEADERS

EpisXperience has an outstanding client support, which is very responsive and solution oriented.

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Florian Bunk
Technical Account Manager
Loyalty Prime
Client
Client
Client
Client
Client
HOW CAN WE HELP?
CONTACT OUR CONSULTANT
Consultant
Nina Ruparčič
Book a Call
RELATED CASE STUDIES
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Avto Triglav is a Slovenian importer and distributor of cars. They manage sales and service for brands like Fiat, Chrysler, Alfa Romeo, and Jeep.
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Healthcare

Healthy Purchases Create Happy Customers

Ljubljana Pharmacy Loyalty Program Design, Customer Care and CX Measurement

Ljubljana Pharmacy is the largest pharmacy chain in Slovenia. They were the first in the country to introduce a modern loyalty program.
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