EpisXperience Platform

EpisXperience Survey Suite

Build Insightful Surveys for Better CX

There is no better way to get your insights into your brand than by simply asking your customers using a wide palette of pre-made but fully customizable questionnaire templates. You can even include them in your EpisXperience customer journeys.

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GET INSIGHTS TO BUILD YOUR STRATEGY FROM
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Smart Questionnaires

EpisXperience helps you build beautiful engaging questionnaires with a great choice of question type.

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Part of the Journey

Our platform allows you to include your surveys in customer journeys and use the same segmentation or customer actions as their triggers.

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Flexible Distribution

Our platform tackles multiple channels and touchpoints from desktop and mobile devices to existing websites or mobile apps.

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Live Dashboard

Get a live, comprehensive overview of survey results via interactive dashboards.

EpisXperience Transforms the Surveying Process

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Leveraging our technology and research backgrounds, we built EpisXperience to empower better customer feedback at every touchpoint.

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All the CX Measurement Tools at Your Fingertips

From building surveys from scratch or from ready-made templates designed by CX professionals to monitoring live results and even providing feedback for your customers. It’s all there.

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Modular Scalability

EpisXperience is a vast ecosystem of powerful suites that orchestrate your CX and marketing activities.

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Cost-Effective

Get the most out of your budget. No other solution on the market with a comparable feature suite meets EpisXperience’s cost-effectiveness.

USED BY LEADERS

Working with EpisXperience on Crossborder project improved our surveying process tremendously.

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Pascal Chelala
Managing Director European Region
Gallup International
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EpisXperience has an outstanding client support, which is very responsive and solution oriented.

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Florian Bunk
Technical Account Manager
Loyalty Prime
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Beautiful Templates Ready

Smart responsive templates are designed to take most of the dull work off your shoulders. Simply pick the question type, customize it, and move on to the next one.

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Segmentation Done Easy

EpisXperience helps you keep your respondents’ databases organized, while the sampling tool helps you build samples quickly and efficiently.

  • Advanced sampling algorithms capture various respondent demographics at desired touchpoints or situations. Yes, even those defined by geofencing.
  • The sampling tool supports different methods from simple sequencing to advanced forms like RIM weighting.
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Harness the Power of Respondents’ Journeys

EpisXperience allows you to build customer journey flows using a simple visual editor to define all milestones from segmentation or trigger and omnichannel invites to the surveys themselves.

  • Handle invites via email, text, and various other messaging systems, as well as social media.
  • Use your surveys on various touchpoints including injection into your existing websites or mobile apps.
RESPONDENTS REACHED EVERYWHERE

Website or Mobile Apps

EpisXperience’s technology transforms your surveys into fully functional websites or parts of dedicated mobile apps such as the white-labelled panelist central.

Injected into Your Website or App

EpisXperience integrates easily with your existing websites, online shops, or mobile apps, attracting your customers to answer NPS or other customer experience surveys.

Contact Center

A built-in automated call center feature enables you to organize the complete CATI, NPS, or CX telephone surveying process to be supported by the EpisXperience platform.

Field and POS Data Collection

In the form of a mobile app your surveys can easily become a part of self-service POS kiosks or of a tool that your agents use during fieldwork.

Any Kind of Research.
Right There.

EpisXperience’s Market Research package features unchallenged flexibility in the types of studies you can conduct.

CUSTOMER EXPERIENCE
  • NPS – Net Promoter Score
  • CES – Customer effort score
  • CSAT – Customer satisfaction
  • Churn rate
  • Retention rate
  • CLV – Customer lifetime value
  • Customer analysis
  • Event feedback
PRODUCTS AND BRANDING
  • Market sizing and segmentation
  • Competitive analysis
  • Product positioning
  • Brand awareness and preferences
  • Conusmer behavior
  • Pricing research
  • Demand forecasting
  • Decision-making process
  • Naming research
  • Ad testing
  • Social media and online reputation
EMPLOYEE EXPERIENCE
  • Employee engagement
  • Employee satiscafction
  • Feedback management
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RELATED CASE STUDIES
Use Case
Public Services & Infrastructure

Enhancing Motorway User Satisfaction Through EpisXperience Platform

DARS – Automated User Experience Measurement

DARS is the Slovenian motorway company committed to upholding exceptional levels of satisfaction among motorway users.
Use Case
Healthcare

Healthy Purchases Create Happy Customers

Ljubljana Pharmacy Loyalty Program Design, Customer Care and CX Measurement

Ljubljana Pharmacy is the largest pharmacy chain in Slovenia. They were the first in the country to introduce a modern loyalty program.
Use Case
IT and Telco

Relationships Built by Higher Perceived Value

T-2 Club – Loyalty Program Design and CX Measurement

We designed a viable loyalty club for T-2, one of the largest Slovenian ISPs, which provides more than 37% of the country’s households with internet, TV, and mobile phone services.
Use Case
Smart Cities

Measuring CS & CX in Smart Cities through EpisXperience Platform

FDV & Episcenter – CS & CX Measurement in Smart Cities

In collaboration with the Faculty of Social Science, we created a comprehensive model for measuring CS & CX in Smart Cities.

Use Case
Market and Opinion Research

Surveying on the Global Level

Gallup International Research Processes Improved by the EpisXperience Platform

Gallup International – a global research agency running ongoing projects like Eurobarometer – uses the EpisXperience as a platform to run surveys across their numerous markets.
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HOW CAN WE HELP?
CONTACT OUR CONSULTANT
Consultant
Gregor Šebela
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