Services

Loyalty Programs

Your Existing Customers. Your Most Valuable Asset.

Building an engaging loyalty program is key to retaining existing customers. And – as we’re sure you know by now – it still costs up to 5 times less than acquiring new ones.

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KEEPING CUSTOMERS ENGAGED
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The Loyalty Program Strategy

There’s no one-size-fits-all solution when it comes to your business.

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Loyalty Points and Redemption

We do the math behind your loyalty program to keep your budget safe and your customers happy.

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Building Portals and Apps

Using our advanced platform, we build your engaging online loyalty portals and reward shops.

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Data Management and Science

Your customers are the most valuable source of data to predict their future behavior.

The Circle of a Cutting-Edge Customer Experience

A great customer experience drives repeat purchases and brings in valuable customer data.

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Loyalty Program Design and Strategy

We build an engaging customer-centric loyalty program employing strategies to achieve financial modelling for a growing income and measurable KPIs, customer data collection, and data science to generate predictions of future customer behavior, as well as to design promotional and branding strategies.

Managing your loyalty program includes personalized automated campaigns and communication, running loyalty portals and apps, customer experience measurement, collecting data, and analytics, all in-line with your strategic milestones.

Our AI/ML-supported data analytics provides a 360-degree overview of each customer and customer groups, efficiently supporting all your future strategies and program upgrades.

OUR APPROACH
  • Building the loyalty program strategy based on your business specifics
  • Branding and building identity
  • Building loyalty portals and mobile apps with reward shops
  • Automated personalized communication
  • Personalization and Segmentation
  • Customer data collection and management
OUR APPROACH
  • Building the loyalty program strategy based on your business specifics
  • Branding and building identity
  • Building loyalty portals and mobile apps with reward shops
  • Automated personalized communication
  • Personalization and Segmentation
  • Customer data collection and management

Engaging Loyalty Portals and Apps

Using our in-house team of 30+ web professionals and the EpisXperience platform with its modular, scalable architecture, we build loyalty portals for your customers, enabling them to check their points balance and communicate with your business. With the mobile app, a loyalty portal can also work as a virtual loyalty card read by QR code, NFC or other technology.

And the best part – the most engaging feature of our loyalty portals and apps is a build-in reward shop enabling your customers to choose among rewards paid by their loyalty points, participate in sweepstakes or contests, or even donate their loyalty points to charities.

USED BY LEADERS

The launch of the T-2 Club had a significant role in the customer-centricity transformation of entire T-2 company.

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Jože Zrimšek
CTO
T-2
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HOW CAN WE HELP?
CONTACT OUR CONSULTANT
Consultant
Matej Hribernik
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